The specific nature of the market in which the company operates requires particular attention to be paid to the research and design activities aimed at both innovative technologies and the maintenance of the technical level of production. At the same time, the qualitative needs of customers and the Company's commitment to satisfy them were developed. The control on production, practically always carried out, developing in an increasingly refined way has triggered the setting of the Company Quality System which, started at the beginning of the nineties, was fully formalized with the obtaining of the Certification and in the relative adjustments of the same.
The Quality System, aimed more and more at Customer satisfaction, documented by the Quality Manual, company procedures and related documents, allows the Company to fully comply with the requirements of the various Customers, to develop new products and refine the technologies of production. Moreover, the Company, for some particular processes (for example the welding) has decided to operate using certified operators; non-destructive test operators such as magnetoscopic and liquid penetrating tests are also certified. It can therefore be concluded that the qualitative evolution of Officina Fratelli Bertolotti is progressive and constantly evolving, compliant with regulations and aimed at "customer satisfaction".